COMPARISON · READ 31 AUGUST 2026

Now Assist does more.
Kaddiya does less, on purpose.

Theirs runs inside your instance and can act on its own. Ours runs beside it, reads as you, and writes only when you click. Anything you can do on your instance, it can draft. Nothing it can do without you. Every claim about theirs links to their documentation.

NINE QUESTIONS
One line each.
  ServiceNow AI Kaddiya
01What gets installed ServiceNowPlugins on your instance5 KaddiyaNothing. One OAuth record
02Who it acts as ServiceNowAn agent identity, roles masked63 KaddiyaYou
03Its privilege ceiling ServiceNowOften elevated or admin7 KaddiyaYours, exactly
04How a write happens ServiceNowOn its own, inside workflows28 KaddiyaOn your click, from a card
05Where the limit lives ServiceNowIn settings, and a kill switch67 KaddiyaIn the code
06Runs unattended ServiceNowYes, by design4 KaddiyaNo, by design
07Which model ServiceNowFrom their approved list9 KaddiyaYours
08What it costs ServiceNow"Assists". Price on request1011124 KaddiyaCents per turn, shown as you go
09Build your own agents ServiceNowYes, on the Prime tier4 KaddiyaNo
THE BOUNDARY
It may investigate. It may not quietly act.
01
Signed in as you
Your token. Your roles.
02
Reads
Every query on screen.
03
Proposes, then stops
A card with the exact payload.
ApproveDiscard
04
You commit
Logged under your name.
EVERYTHING IT CAN WRITE · ONE RECORD PER CLICK · THE WHOLE LIST
A comment or work note
On one record you were looking at.
POST /api/record/comment
One task record, updated
State, assignment, priority or resolution — the card shows before and after.
POST /api/record/update
One approval you hold
Approved or rejected, with your comment.
POST /api/approval/decide
One catalog item, ordered
Variables filled in, quantity one, requested as you.
POST /api/catalog/order
One change request
Normal, emergency, or standard from a template — through the Change Management API, so your state model applies.
POST /api/change/create
One configuration record, created
A business rule, script include, client script or UI policy. Those four tables, nothing else.
POST /api/artifact/create
One configuration record, changed
The same four tables; the card shows before and after, and a script in full.
POST /api/artifact/update
One update set
Named and created, so the record above lands in it. Nothing is promoted.
POST /api/update-set/create

That is the whole list, and a test keeps this page's list equal to the code's. Each is one record, shown in full on a card, written only when you click. There is no batch and no "and then".

BRING YOUR OWN MODEL
Your key, or your gateway.

One protocol, the Anthropic Messages API. We hold no model credential, apart from the metered trial key the hosted free plan runs on.

works today Your Anthropic key Billed to you, at list rates.
works today Your own gateway Azure, Bedrock or Vertex behind it. Traffic leaves through your DLP. LiteLLM calls this path experimental.14
not built Direct Bedrock, Vertex, Azure adapters Designed. Use the gateway route today.
SEAT BY SEAT
Same people. Different help.
PEOPLE WORKING CASES

See the whole queue, then decide.

TheirsNow Assist in the form; agents that categorize and draft.18

OursYour queue in one query, the last fix for the same thing, a reply that sends on your click.

DEVELOPERS

Get the script, not a guess.

TheirsCreator agents for catalog items and pages; your own agents need Prime.134

OursSchema truth, the current update set, a full script to read before anything is created.

ADMINS & LEADS

Make the boundary auditable.

TheirsAdoption dashboards; a kill switch when an agent misbehaves.107

OursEvery query on screen, a write list that fits on one page, a cost per turn.

THE HONEST ANSWER
Buy ServiceNow's AI instead when…

Each of these is real. If one is your requirement, buy theirs. If none is, ours sits happily on an instance that also runs Now Assist.

You want AI inside the ServiceNow interface.
You need work done while nobody is watching.
You need CSM, HRSD, SecOps or FSM, not just ITSM.
You want to build your own agents.
You want one vendor and one contract.
RECEIPTS
Check the claims, not our confidence.

Read from ServiceNow's documentation for the australia release on 31 August 2026. Links go to their site, not ours.

View the source list 14 pages
  1. Exploring Now Assist
  2. Explore AI agents — the "Autonomous / Adaptive / Collaborative / Intelligent" description of agentic workflows.
  3. Available AI agents on the ServiceNow AI Platform — prerequisites, role masking, and "AI agents as users".
  4. ServiceNow product tiers — Foundation / Advanced / Prime, and "contact your ServiceNow account team".
  5. Confirm installation of AI Admin Center
  6. ACLs and role masking — user identities, Dynamic Users, and what each mechanism controls.
  7. AI agent containment using kill switch protocol — agents "frequently with elevated or administrative privileges".
  8. IT Service Management AI agents
  9. Manage AI models
  10. View AI assets usage and performance in AI Admin Center
  11. AI agent dashboard
  12. Conversation Improvement Themes — the same job can consume more assists on one model than another.
  13. Creator AI agents
  14. LiteLLM — the /v1/messages endpoint — the one non-ServiceNow source.